HealthAlliance Case Study

The Challenge

HealthAlliance, which is part of a 10-hospital network, had been utilizing an aging electronic policy document system that lacked modern functionality. To ensure patient safety and that ISO 9001 requirements were being met, the HealthAlliance team, including the Director of Quality and Safety sought a better document management system that would provide accurate, updated, and readily available information. Additionally, they were looking to standardize across the network and wanted to ensure that they would receive support post-implementation, especially since they would be transitioning to new buildings during the same timeframe.

The Solution

The HealthAlliance team found that MCN was being used in other hospitals in their network, including Westchester Medical Center and MidHudson Regional. After seeing a demo of the MCN product suite, the HealthAlliance team saw a clear opportunity to review and update their policies and procedures and standardize the creation of new policies. Additionally, manual owners saw the opportunity to use inline editing and other workflow features that would make their jobs more efficient.

The MCN team provided an experienced implementation specialist to help them throughout the process. To ensure a successful rollout, it was essential to have a smooth transition to the new system. Together, MCN and HealthAlliance created a plan that would preserve the accuracy and access to critical documents during the switch to the new system and new buildings. Additionally, MCN provided clear training that allowed team members to easily adopt the new system.

The MCN team helped ensure that HealthAlliance manuals were set up to match those found in the rest of the network, making it easy for users across the hospital system to navigate MCN Policy Manager. The updates to the policy documents took twelve weeks. The switch to the new MCN Policy Manager system was completed on the same day as the move.